Sales centre aims to serve its customers even better in the future
Endress+Hauser has invested 4.5 million euros in a new sales office in Shah Alam near Kuala Lumpur. Customers will be joining the employees of Endress+Hauser Malaysia to celebrate the opening of the new facility, which among other things will be used to expand the company’s training offering in order to provide more in-depth customer support.
“The new building in Shah Alam represents a milestone for Endress+Hauser Malaysia and enables us to continue to meet the demanding requirements of our customers,” explained Mun Kong Chow, Managing Director of Endress+Hauser Malaysia, during the inauguration ceremony. The roughly 3,000-square-meter facility houses a new calibration centre for flow, level, pressure and liquid analysis instruments, in addition to spacious training rooms and an auditorium that provide ample space for hands-on customer training.
“We also felt the need to be able to offer our employees a modern and contemporary work atmosphere,” added Mun Kong Chow. Established in 1989 with 10 employees, today Endress+Hauser Malaysia is considered one of the country”s leading providers of measurement and process control technology. The company currently has a workforce of more than 80 people who are focused on the chemical, food & beverage, palm oil, oil & gas, water & wastewater and power & energy industries.
Investments in future growth
“The business has grown steadily in Malaysia over the past 15 years. Malaysia is one of the most important markets in Southeast Asia and it boasts tremendous potential that we plan on exploiting further. With the new facility we have created an excellent foundation to pursue this goal,” says Tony Jacobsen, Corporate Sales Director for the Asia-Pacific region. Endress+Hauser places high value on customer and market intimacy and continually strengthens its sales and production network with investments such as those in Malaysia. The company spent nearly 150 million euros on new buildings, equipment, software and IT infrastructure in 2016.