Looking to provide increasingly efficient levels of customer service support, Konecranes – a world leading manufacturer of lifting equipment – has centralised its North and South Machine Tool Service operations within its main crane manufacturing site in East Kilbride and at its Head Office location in Castle Donington.
Serving to optimise all important customer response times, whilst also strengthening communication between the Machine Tool Service operation and its crane division, this latest move reaffirms Konecranes’ commitment to administering a world-class service covering a broad spectrum of engineering industry sectors within the Midlands region and across Scotland.
As Allan Guthrie, who heads up Konecranes’ Machine Tool Service Northern District states: “Operating within the service industry it is all about being there when customers need you, and being able to back this up by giving them access to a support system and processes that can be tailored to ensure that all types and manner of capital equipment are maintained to maximum efficiency.
“Our move to the main site in East Kilbride, whilst also operating out of Castle Donington, is already helping us better administer the service that we offer, which can only be of benefit to the end customer,” he added.
These same sentiments are also echoed by John Morton who oversees Machine Tool Service Southern District, who injects: “This latest development is enabling us to enjoy the best of both worlds, as we now have the physical capacity and internal systems infrastructure to better support the expansion programme that we have in place for the division here in Scotland. Likewise, with the dedicated team we have at Castle Donington, we shall be better placed to exploit the opportunities that prevail in an area traditionally reliant on this area of expertise. Konecranes” Machine Tool Service is revered across a multitude of industries, irrespective of whether we are talking about blue chip or small privately-owned companies, and it is our intention to build on this reputation.”
With a support team of over 20 skilled technicians, the division is responsible for providing a diverse range of customised maintenance and improvement solutions for customers covering all types and brands of machine tools.
Whether in relation mechanical, electrical or electronic equipment and components, Machine Tool Service can provide support relating to a single machine or broad range of production and manufacturing equipment, all of which centres on reducing uncontrolled downtime or improving productivity.
In addition to machine tool maintenance packages, Konecranes offers a comprehensive machine tools move service, assistance with the supply and installation of both new and used ancillary equipment, not to mention machine safety surveys and a comprehensive consultation service. This includes machine guarding in compliance with PUWER, remote production monitoring, maintenance assessment planning (MAP) and machine condition, and safety surveys.