Latest initiative includes creation of Field Service Team Leader roles to meet growing demand for food industry inspection equipment
In a key move designed to support continued growth and maintain its industry-beating first time fix rates and response times, Loma Systems – leading manufacturer of metal detectors, checkweighers and x-ray inspection equipment for the global food industry – has restructured its nationwide field service team.
With an expanding field service team and an increasingly diverse product range, Loma recognised the need for better engagement with its engineers to ensure unrivalled service delivery to the food processors, manufacturers and packers benefitting from its high performance inspection equipment.
As part of this latest initiative, Loma has redefined service roles by creating three levels on its engineer career path: Engineer, Senior Engineer and the newly created position of Field Service Team Leader.
Long-standing Loma employees, Jason Connealy and Marino Griffiths, have been promoted to the principal roles of Field Service Team Leaders. They are responsible for strengthening efficiencies by firstly identifying individual development needs, then directly providing the mentoring, training and support required to ensure Loma is always positioned to deliver the high levels of service expected by its customers.
Derek Ryder, National Service Manager at Loma Systems comments: “Our aim with these changes is ultimately to provide excellence in customer service and by investing heavily in our engineers we have a perfect opportunity. Not only will this improve our delivered performance but it will also encourage engineers to engage fully with achieving our team objectives.
Derek continues: “I am confident that Jason and Marino are the right Field Service Team Leaders to deliver on our objectives. They are both exceptionally knowledgeable and together with the help of their teams will bring a fresh perspective to service.
“When combined with Loma’s already strong engineering expertise, it underlines our commitment to providing outstanding service to our customers,” he adds. “Many of the largest food companies in the UK depend on Loma’s inspection equipment and we want to ensure we are providing them with the best quality service in terms of first time fix rates and response times. The restructure together with Jason and Marino heading up our service team will enable us to do that,” Derek concludes.