Russell Finex take the lead in customer support

When installing critical plant equipment, companies need to consider not only the quality of the machine they are purchasing, but also the level of customer support they can rely on after the initial purchase. In today”s economy, there are many pressures on suppliers to cut costs to remain profitable, and service quality can suffer as a result. However, Russell Finex, leading manufacturers of industrial sieving, separation and filtration equipment, have always maintained that delivering high quality machines to their customers must always include high quality support before, during and after the machine is installed.

With over 75 years of experience in the industry, Russell Finex are still taking the lead in investing in customer support activities and infrastructure.

After an extensive review of the most requested spare parts from customers, Russell Finex have recently made significant improvements in the stockholding of spare parts. Customers can therefore be confident that they will receive the quickest response possible when they require spare parts, keeping costly production downtime to a minimum. It is also important to ensure genuine Russell replacement parts are fitted to ensure machines continue to deliver high performance year after year. Parts are stocked at Russell Finex”s three main plants around the world and it is Russell Finex’s policy to ensure every component passes the strictest quality procedures before being despatched to any customer. Russell Finex”s experienced Aftermarket team can also provide advice to customers for onsite stockholding of recommended and maintenance parts, allowing customers to keep their equipment performing at maximum efficiency.

Investments have also been carried out to Russell Finex”s meshing department to guarantee high quality and fast meshing or remeshing services. The mesh frame is one of the most critical components within a sieve and is the key component which guarantees high product quality.

If a mesh frame is damaged, is low in tension or if the mesh is of low quality, product quality can be compromised. Russell Finex manufacture mesh frames using the highest quality materials for optimised sieving efficiency. Covering all applications from high temperature and corrosive products to food and pharmaceutical ingredients, Russell Finex offer a variety of different meshing methods, each supplied at the same high level of service.

In addition, recognising the need to respond to their customers and their demands more thoroughly and efficiently, Russell Finex have invested over £1 million in a new, state of the art ERP system. This intelligent software has been tailored to suit the way Russell Finex communicate with customers, manage the entire order cycle and also helps with various other functions including marketing, sales, production, planning, sourcing, procurement, and finance. The result is a comprehensive system that assists in providing customers the best level of support in the industry.

By investing resource and time into customer support activities, Russell Finex have earned the trust of thousands of companies around the world. They know they can always count on Russell Finex to deliver market leading, high quality support at any time.

For over 75 years, Russell Finex have manufactured and supplied innovative sieving and filtration equipment to improve product quality, enhance productivity, safeguard worker health, and ensure powders and liquids are contamination-free. Throughout the world, Russell Finex serve a variety of industries with applications including foods, pharmaceuticals, chemicals, adhesives, plastisols, paint, coatings, metal powders and ceramics.

Russell Finex Ltd
Worldwide leaders in fine mesh separation.
For more information visit http://www.russellfinex.com