Mobile Managed Services Help Energy Company Maximise Field Service Efficiency

Phil Black - PII Editor 16/12/2014

82 1 minute read

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Mobile managed services (MMS) from Peak-Ryzex are helping EDF Energy maximise the efficiency of its field service technicians and engineers. EDF Energy has an extensive mixed fleet of more than 1200 mobile devices and the MMS maintains them in full running order as well as sourcing replacements when necessary.

Marilyn Prestney-Archer, Solutions Manager, Mobile Field Systems, EDF Energy says, “We have a range of mobile devices, including PDAs and rugged laptops, running bespoke software. Thanks to Peak-Ryzex we are able to keep these devices running smoothly to deliver the best service possible to our customers. The MMS tracks the progress of all devices ensuring it’s business as usual for us and our customers.”

EDF Energy has a good working relationship with Peak-Ryzex. The company has proven that it is well able to provide the slick and efficient service the UK’s leading integrated energy supplier needs.

“Since working with Peak–Ryzex we have been able to make our processes slicker. For example, should a device break during working hours we have a process in place that ensures Peak–Ryzex will courier a new device to the field worker within three hours. This rapid service ensures we don’t miss any customer appointments – customer satisfaction is one of the most important factors at EDF Energy so this is a huge plus for us.”