Watson-Marlow launches augmented reality (AR) app for Bredel hose pump maintenance

Watson Marlow 21/07/2022

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Watson-Marlow Fluid Technology Solutions (WMFTS) has launched the Bredel hose pump augmented reality (AR) customer application (app), designed to reduce maintenance time with clear step-by-step visual guidance.

The easy-to-use app is the second in a series of AR apps from WMFTS developed for post-sales support so users can quickly identify the tools required for Bredel hose pump maintenance tasks or spare parts.

The app has been considerately designed so users do not need previous experience of AR to easily access key information and understand pump maintenance procedures via animations on the app. The user’s understanding of the pump will improve by utilising this visual, digital technology.

By laying AR visual instructions over a user’s own pump, the app helps a customer’s understanding of a task and saves time previously spent consulting printed product manuals.

Earlier this year, WMFTS launched its AR app for its Certa Sine pump. Both apps were developed in-house by WMFTS’ new Digital Transformation department.

Head of WMFTS’ Digital Transformation department Matthew Thomas said: “This latest in a series of apps demonstrates our commitment to using digital technologies to continuously improve the customer experience, which is broader than simply using the products in operation.

“We continue to see value in how technologies like this can help with knowledge transfer, recognising a new generation of users with skills and preferences to consume information via different media. We continue our targeted investment in technology to enhance the customer experience in many areas of our business.”

WMFTS AR specialist and the Bredel app developer Isaac Gillard said: “Young engineers have been raised using their smartphones, and now they can use their smart phones to perform pump maintenance with clear, visual guidance. Some of our customers will prefer to access maintenance assistance this way, rather than consulting a manual.”

WMFTS has a reputation for leading the way in customer support and helping create efficiency savings for pump users.

Peristaltic pumps like Bredel hose pumps continue to deliver long-term cost benefits. They are accurate, reliable and require minimal maintenance with nothing but the tube touching the fluid, which eliminates contamination risk.

To access the Bredel hose pump AR app, users install the free Vuforia View app from PTC inc from the App Store or Google Play.

Click to download the app

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Watson-Marlow Fluid Technology Solutions

01326370370
info@wmftg.co.uk
https://www.wmfts.com/
Bicklandwater Road, Falmouth Business Park, Falmouth, Cornwall, TR11 4RU GB

About us

Watson-Marlow Fluid Technology Group (WMFTG) peristaltic tube and hose pumps meet requirements including: value for money; low cost of ownership; reliability and ease of maintenance to the food and beverage, chemical, pharmaceutical, mining and many other industries.

We demonstrate how pumps deliver significant process efficiencies over the lifetime of the equipment. Whether performing flavouring addition in food processing, chemical metering in water treatment or mineral recovery, we have a solution which can cut pump downtime and reduce costs through higher accuracy metering and transfer. WMFTG has dedicated application engineers available to help customers make the right pump and tubing choice from a range providing microlitres per minute to 80 cubic metres per hour flow rates.

The only part of the pump to come into contact with the product is the tube or hose. This means there are no seals or valves that can wear or fail. Replacing the tube or hose can be performed quickly and safely. Peristaltic pump benefits include:

Total fluid containment with no seals No ancillaries Handle viscous and abrasive slurries and sludge Self-priming capability Dry running without damage to the pump In addition to their range of positive displacement pumps, Watson-Marlow Fluid Technology Group has added PTFE-lined chemical and industrial hoses to their range. Aflex hoses are reinforced to withstand the most severe conditions and use.

Where we supply to

Europe, Africa, Asia, Australia, South America, North America

Industries we supply to

Automation, Chemicals, Consultants, Components Electronics, Energy and Power, Food and Beverage, Glass Ceramics Cement, Metals and Minerals, OEM, Paper and Pulp, Pharmaceutical Cosmetics Toiletries, Plastics and Rubber, Recycling, Textiles, Tobacco, Water and Wastewater

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