Patrick Deruytter, Vice President of Customer Care and Large Projects at Emerson
The acceleration of digital engagement in the process industries
ABOUT THIS EPISODE
In this latest podcast, Patrick Deruytter, Vice President of Customer Care and Large Projects at Emerson, talks about the acceleration of digital engagement and how it is changing the way we work. Patrick discusses the new reality where work is done anywhere – and how extreme collaboration, speed of interaction and “anytime – everywhere” expectations are driving this shift.
Topics include:
- – Current industry trends around colaboration and digitalization
- – How process managers could apply digital tools for cost optimization and productivity
- – Evolution of work practices through digitalization
- – Changes in customer/supplier expectations and relationships
- – How the industry as a whole will change due to this acceleration
